Return & Exchange

Our Hassle-Free Return and Exchange Policy

At Nailzy, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes, a product may not meet your expectations or may have arrived with an issue. That’s why we have designed our Return and Exchange Policy to be as convenient as possible. Please take a moment to review the following guidelines to facilitate a smooth return or exchange process.

  1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 5 working days from the date of delivery.
The item(s) must be in their original condition, with all tags, packaging, and accessories intact.
Customized or personalized items may not be eligible for return or exchange unless there is a manufacturing defect or error on our part.

  1. How to Initiate a Return or Exchange

To begin the return or exchange process, please contact our customer support team at . Our friendly representatives will guide you through the steps and provide you with a Return Authorization Number (RAN) if applicable.
When returning or exchanging an item, please ensure it is securely packaged to prevent damage during transit.

  1. Return and Exchange Options

Return for Refund: If you choose to return an item for a refund, the purchase amount (excluding shipping fees) will be credited back to your original payment method once we receive and inspect the returned product.
Exchange for a Different Item: If you prefer to exchange your purchase for a different item, we will process the exchange as soon as we receive the returned product and verify its eligibility

4. Shipping Costs

If you received a defective or incorrect item, we will cover the return shipping costs.
For all other returns or exchanges, the customer is responsible for shipping costs.

  1. Processing Time

We strive to process returns and exchanges within 7 working days of receiving the item(s) at our facility.

  1. Exclusions

Please note that certain items, such as clearance or final sale items, may not be eligible for return or exchange. Check the product description or contact our customer support team for clarification.

At Nailzy, we value your satisfaction and are committed to making the return and exchange process as straightforward as possible. Thank you for choosing us for your shopping needs.

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