Refund policy

Return and Refund Policy

At Nailzy, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Please review our return and refund policy outlined below:

1. Returns

  • You may return most new, unopened items within 3 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • To initiate a return, please contact our customer service team at nailzypakistan@gmail.com to obtain a return authorization (RA) number.
  • Items returned must be in their original packaging, unused, and in the same condition as you received them.
  • Please note that certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.

2. Refunds

  • Once your return is received and inspected, we will process your refund within 3 days of receiving the returned item.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that it may take some time for your refund to be reflected in your account, depending on your financial institution.

3. Exchanges

  • If you would like to exchange an item for a different one, please contact our customer service team to arrange for an exchange. Additional shipping charges may apply.

4. Damaged or Defective Items

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement.

5. Non-Returnable Items

  • Certain items are not eligible for return, including perishable goods, personalized items, and gift cards.

6. Shipping

  • Shipping costs are non-refundable, unless the return is a result of our error.

7. International Returns

  • International returns may be subject to additional shipping charges and customs fees. Please contact our customer service team for more information.

8. Contact Us

  • If you have any questions about our return and refund policy, please contact us at nailzypakistan@gmail.com

By making a purchase from Nailzy, you agree to abide by our return and refund policy outlined above.

Nailzy reserves the right to update or modify this policy at any time without prior notice.